Refund and Returns Policy

Overview

This policy outlines the terms and conditions for returns and refunds at qalixo. By making a purchase on our website, you agree to these terms. Please read them carefully before proceeding with any transaction.

Return Eligibility

Time Frame

Items may be returned within 30 days of the original purchase date. The product must be in its original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

Certain items are not eligible for return, including personalized products, digital downloads, and items marked as final sale. We reserve the right to refuse returns that do not meet our eligibility criteria.

Refund Process

Initiating a Return

To initiate a return, contact our customer service team at [email protected] or +1 (678) 665-7964. Provide your order number and reason for return. We will guide you through the return process and provide a return authorization if applicable.

Refund Method and Timing

Refunds will be processed to the original payment method within 10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original product and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] or +1 (678) 665-7964. We will arrange for a return and provide a full refund or replacement at our discretion.

User Responsibilities

You are responsible for ensuring return items are securely packaged to prevent damage during transit. qalixo is not liable for items lost or damaged during return shipping. We recommend using a trackable shipping service and retaining proof of postage.

Policy Changes

qalixo reserves the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.

Contact Information

For questions regarding this policy, contact us at [email protected], +1 (678) 665-7964, or by mail at 954 Southwest Lincoln Lane, Atlanta, Georgia 30399, United States.